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HumaFlow

Solutions

AI-powered HR solutions built for real operational work.

HumaFlow designs and deploys conversational HR agents and workflow automation that reduce repetitive workload, make approved HR knowledge easier to access and connect employees with the right process — while keeping HR professionals in control.

Book a Discovery CallSee Concrete HR Use Cases

Six Modular Capabilities

Problem → AI capability → Business outcome.

Start with a single capability — such as an HR Policy Assistant — or combine them into a unified front door for employee HR support.

HR Policy Assistant

Clear answers to policy questions, grounded in your approved HR documentation.

  1. The problem

    Employees can't find the right policy, so they email HR — and the team answers the same leave, sickness and expenses questions every week.

  2. What the agent does

    Answers questions in plain language using only your approved HR documents, and shows the policy section it relied on.

  3. The outcome

    Consistent, sourced answers at any hour, and fewer routine questions reaching the HR inbox.

Typical topics

  • Annual leave
  • Sickness absence
  • Parental leave
  • Expenses
  • Hybrid working
  • Company policies

Employee HR Support Agent

A single conversational front door for HR — in Microsoft Teams or on your intranet.

  1. The problem

    Employees don't know who to ask or which form to use, so requests arrive in the wrong place, incomplete, or not at all.

  2. What the agent does

    Understands what the employee needs and guides them to the right answer, form, process or person — in one conversation.

  3. The outcome

    A simpler employee experience and fewer misdirected or incomplete requests.

Typical topics

  • Microsoft Teams
  • Intranet / SharePoint
  • Guided self-service
  • Hand-off to HR

HR Request Automation

Routine requests captured completely, first time, and sent to the right workflow.

  1. The problem

    Employment letters, personal-detail changes and leave queries arrive by email with missing details, then need chasing and re-keying.

  2. What the agent does

    Collects the required information in conversation, checks it against your rules and triggers the agreed workflow — with approvals where needed.

  3. The outcome

    Complete requests, less manual handling and clear status updates for employees.

Typical topics

  • Employment letters
  • Personal details
  • Leave adjustments
  • Equipment requests

HR Knowledge Assistant

Natural-language access to internal HR knowledge for employees, managers and HR advisers.

  1. The problem

    HR knowledge is spread across SharePoint sites, handbooks, PDFs and a few experienced people — even HR spends time hunting for the latest version.

  2. What the agent does

    Lets people ask questions naturally across approved knowledge sources, respecting the access permissions you already have in place.

  3. The outcome

    Faster, more consistent answers and less reliance on a handful of experts.

Typical topics

  • Manager guidance
  • HR adviser playbooks
  • Onboarding packs
  • Process documentation

HR Case Triage

Enquiries classified, summarised and routed — with sensitive matters sent straight to a person.

  1. The problem

    Every enquiry lands in one shared inbox, where someone must read, classify and forward it before any real work can begin.

  2. What the agent does

    Classifies enquiries by topic and urgency, flags sensitive matters and routes each case to the right team with a structured summary.

  3. The outcome

    Sensitive cases reach a person sooner, and specialists spend their time resolving rather than sorting.

Typical topics

  • Topic & urgency
  • Sensitive-matter flags
  • Case summaries
  • Queue routing

HR Workflow Assistant

Connects HR conversations to approved business processes and automation.

  1. The problem

    Conversations end with “I'll pass this on” — and then someone manually starts a process in another system.

  2. What the agent does

    Links the conversation to Power Automate flows and system APIs to create cases, assign tasks, request approvals and notify the right people.

  3. The outcome

    Joined-up processes from first question to completion, with people approving what matters.

Typical topics

  • Approval flows
  • Onboarding tasks
  • Case creation
  • Manager notifications

Start Focused, Expand Safely

You don't need to automate everything at once.

The most reliable HR automation programmes begin with a single, well-defined process where questions are frequent and rules are clear.

  • Phase 1: Grounded policy Q&A with source citations and clean escalation to HR
  • Phase 2: Structured request capture (letters, leave queries, personal detail changes)
  • Phase 3: Approval workflows, onboarding checklists and case triage

No rip-and-replace

HumaFlow sits alongside your existing HRIS, payroll and service desk tools. Your systems of record stay exactly where they are — we make it easier for employees and managers to interact with the policies and processes around them.

How we scope and deliver

Human in the loop

AI handles the repetitive. People handle the important.

HumaFlow automates predictable HR support while making sure sensitive, ambiguous and exceptional situations reach a human HR professional — quickly and with full context. We build tools that support HR teams, not replace them.

Handled by the agent

Repetitive and predictable

  • Policy and process questions
  • Standard, well-defined requests
  • Status updates and reminders
  • Finding the right form or contact

Handed to your HR team

Judgement and care

  • Sensitive or personal matters
  • Ambiguous or unusual situations
  • Exceptions to policy
  • Any decision affecting an employee

  • Escalation by design

    Every agent has defined hand-off rules, agreed with your HR team before launch.

  • Context travels with the case

    When a person takes over, the conversation and details go with it — no one repeats themselves.

  • Employees can always ask for a person

    The agent never stands between an employee and HR.

  • Decisions stay with people

    Agents inform, prepare and route. Approvals and judgements remain human.

How we approach responsible AI

Technology & Ecosystem

Built around the tools your business already uses.

Most mid-sized and enterprise organisations already run on Microsoft 365. Rather than introducing another standalone platform for employees to learn, HumaFlow designs HR agents and workflows that fit naturally inside your existing environment.

Outcome over platform

Microsoft Copilot Studio, Power Automate and Microsoft 365 are enabling technologies — not the end product. We start with the HR outcome you need, then configure the right tools to deliver it reliably.

  • Microsoft Copilot Studio

    The conversational agent layer — conversation design, knowledge grounding and actions.

  • Microsoft 365

    Teams, SharePoint and Outlook — where your employees and HR knowledge already are.

  • Power Automate

    Approvals, notifications, tasks and the automated steps behind each request.

  • Microsoft Graph

    Secure access to organisational context such as people, groups and calendars.

  • Business APIs & connectors

    Integration with HR systems, case management and service desk tools where APIs allow.

  • Enterprise knowledge sources

    Approved policies, handbooks and guidance — with the permissions you already manage.

Have an HR process worth automating?

Tell us about a repetitive HR process and we'll explore whether an AI agent could improve it.

Book a Discovery CallTell Us About Your Process